Terms and Conditions of Sale

1. SCOPE AND PROVIDER IDENTIFICATION

1.1 These General Terms and Conditions of Sale (hereinafter "GTC" or "Terms") govern all contracts for the sale of goods concluded between the Seller and the Customer through the online store at www.the-ios.maison (hereinafter the "Online Store").

1.2 LEGAL NOTICE (IMPRESSUM)

SERVICE PROVIDER / OPERATOR:

Company Name: ROYCE ROLL DESIGN GROUP, LLC

d/b/a ICONS OF SKIN MAISON

Legal Form: Limited Liability Company (Florida, USA)

Managing Director: Jeffrey Chancellor Roll

Address: 1000 Brickell Avenue, Suite #715, Miami, FL 33131 USA

Commercial Register: Florida Division of Corporations

Registration Number: L19000258194

VAT Identification Number: [Inserted upon OSS registration - see Clause 3.3]

LUCID Registration Number: [Pending Registration]

CONTACT:

Email (Orders / Receipts): Orders@the-ios.maison

Email (Returns / Withdrawal): Returns@the-ios.maison

Email (Customer Service): ClientService@the-ios.maison

Email (Privacy / Data Requests): Privacy@the-ios.maison

Phone: +1 305 317 4117

RESPONSIBLE FOR CONTENT (acc. to § 18 Para. 2 MStV):

Jeffrey Chancellor Roll 1000 Brickell Avenue, Suite #715, Miami, FL 33131 USA

TECHNICAL HOSTING:

Shopify Inc., 151 O'Connor Street, Ground Floor, Ottawa, Ontario K2P 2L8, Canada

CONSUMER DISPUTE RESOLUTION:

The European Online Dispute Resolution (ODR) Platform was discontinued on 20 July 2025 pursuant to Regulation (EU) 2024/3228. A list of consumer dispute resolution bodies in EU Member States is available at: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies. Our email address for dispute resolution purposes is: ClientService@the-ios.maison Pursuant to § 36 VSBG, the Seller does not participate in dispute settlement proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle). Customers are encouraged to contact ClientService@the-ios.maison directly.

LEGAL GUARANTEE OF CONFORMITY:

Please note that all products sold are subject to the legal guarantee of conformity and the guarantee against hidden defects as provided by the applicable laws of the consumer's country of residence (including the 2-year guarantee under EU Directive 1999/44/EC as amended by Directive 2019/771).

1.3 Business Model Disclosure: Icons of Skin Maison operates as an independent curator and retailer of heritage luxury skincare products. We are not the manufacturer of the products sold through the Online Store. All products are sourced from authorized European distribution partners and fulfilled by third-party logistics providers located within the European Union (hereinafter "Fulfillment Partners"). The Seller is the sole contracting party for all purchases; the Customer's contractual relationship is exclusively with the Seller.

1.4 Definitions:

(a) "Consumer" means any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed, within the meaning of § 13 BGB (German Civil Code) and Article 2(1) of EU Directive 2011/83/EU.

(b) "Entrepreneur" means a natural or legal person, or a partnership with legal capacity, who acts in the exercise of their commercial or independent professional activity when concluding a legal transaction, within the meaning of § 14 BGB.

(c) "Fulfillment Partner" means the third-party logistics provider(s) located within the European Union who store, pack, and ship products on behalf of the Seller directly to the Customer.

1.5 Scope Limitation: These GTC apply exclusively to sales made through the Online Store to Customers with a delivery address in the following countries: Germany (DE), the Netherlands (NL), Sweden (SE), Denmark (DK), Finland (FI), Austria (AT), Belgium (BE), and Luxembourg (LU). Sales to other jurisdictions are not accepted through this Online Store.

1.6 Deviating Terms: These GTC apply exclusively. Any deviating, conflicting, or supplementary terms of the Customer shall not become part of the contract, even if the Seller does not expressly object to them.

2. CONCLUSION OF CONTRACT

2.1 The product presentations in the Online Store do not constitute legally binding offers but are a non-binding invitation to the Customer to submit an offer to purchase goods (invitatio ad offerendum).

2.2 The ordering process is as follows:

(a) The Customer selects products and places them in the virtual shopping cart.

(b) The Customer reviews the shopping cart and proceeds to checkout.

(d) The Customer reviews the order summary, which displays the total price including all taxes and shipping costs, and confirms acceptance of these GTC.

(e) By clicking the button labeled "Order with obligation to pay" (German: "Zahlungspflichtig bestellen"), the Customer submits a binding offer to purchase the goods in the shopping cart at the stated total price.

2.3 The Seller may accept the Customer's offer within five (5) business days by one of the following means, whichever occurs first:

(a) Sending an explicit order confirmation by email (the "Order Confirmation"); or

(b) Delivering the goods to the Customer; or

2.4 The contract is concluded at the moment one of the events described in Clause 2.3 first occurs. An automated order receipt email ("Bestelleingangsbestätigung") merely confirms receipt of the Customer's order and does not constitute acceptance of the offer.

2.5 The Seller reserves the right to decline an order for legitimate reasons, including but not limited to: product unavailability, pricing errors, or suspected fraud. In such cases, the Customer will be notified promptly and any payments already made will be refunded in full without undue delay.

2.6 The contract text (order details and these GTC) will be stored by the Seller and sent to the Customer by email together with the Order Confirmation. The Customer may also access and print these GTC at any time via the Online Store.

3. PRICES, VALUE ADDED TAX, AND PAYMENT CONDITIONS

3.1 Prices and VAT (Intra-Community Supply)

All prices displayed in the Online Store are total prices in Euros (€) and include the applicable statutory Value Added Tax (VAT) for the Customer's country of delivery. As all products are shipped from within the European Union to delivery addresses within the European Union, this constitutes an intra-Community supply of goods. Accordingly:

(a) No import duties, customs fees, or additional border charges shall apply to any order placed through this Online Store.

(b) The Customer shall not be required to act as "Importer of Record" for any purchase.

(c) The VAT rate applied corresponds to the rate applicable in the Customer's country of delivery, as required by EU VAT rules for distance sales.

3.2 VAT Display

The applicable VAT amount and rate will be itemized and displayed to the Customer during the checkout process before the order is submitted, and on the order confirmation and invoice.

3.3 Transitional VAT Provision (OSS Registration)

The Seller is in the process of registering for the EU One-Stop-Shop (OSS) VAT scheme. Until such registration is confirmed:

(a) Prices displayed include the applicable VAT for the Customer's country of delivery, calculated at the statutory rate in effect at the time of the order.

(b) In the event that the VAT rate applied to a confirmed order is subsequently determined to have been incorrect (whether overstated or understated), the following shall apply:

(i) Overpayment by Customer: The Seller shall refund the difference to the Customer without undue delay upon discovery, and in any event within thirty (30) days of determination. The Customer will be notified by email.

(ii) Underpayment by Customer: The Seller shall absorb the shortfall. No additional charge shall be levied on the Customer for any order already confirmed.

(c) Upon completion of OSS registration, the Seller will apply the definitive country-specific VAT rates. Any price adjustments resulting from the finalization of VAT registration shall be applied prospectively to new orders only and shall not affect orders already confirmed.

(d) The Seller's EU VAT Identification Number will be published on the Online Store and in the Impressum (Clause 1.2) upon issuance.

3.4 Payment Methods

Payment is due immediately upon conclusion of the contract. The Seller accepts the following payment methods:

Visa, Mastercard, American Express, PayPal, iDEAL (NL), Bancontact (BE), Sofort/Klarna (DE/AT/NL/SE/FI/DK/BE/LU)

Shop Pay is available as a checkout acceleration tool (digital wallet) for storing shipping and payment details for faster checkout. Shop Pay is not a separate payment method; payment is processed through the underlying payment method stored in the Customer's Shop Pay account. Shop Pay Installments (buy now, pay later) is not available for EU residents.

Where Klarna is selected as a payment method, the Customer acknowledges that additional terms and conditions of Klarna Bank AB (publ) may apply. These are available at https://www.klarna.com/legal/.

All payment processing is handled by Shopify Payments and/or the respective payment service provider. The Seller does not store credit card data.

3.5 Fraud Verification and Order Screening

To protect both the Seller and its Customers, all transactions placed through the Online Store are subject to automated fraud screening by a third-party fraud verification service. The Seller reserves the right to cancel, delay, or request additional verification for any order that is flagged by the fraud screening process. In such cases, the Customer will be notified promptly. If the order is ultimately declined, any payments already captured will be refunded in full without undue delay. The use of a third-party fraud verification service requires the transmission of certain transaction data (e.g., billing address, IP address, device information) to the service provider for the sole purpose of fraud prevention. The placement of cookies or similar tracking technologies by the fraud verification service is subject to the Customer's consent as described in the Seller's Cookie Policy. The server-side processing of transaction data for fraud screening is carried out in the Seller's legitimate interest pursuant to Article 6(1)(f) GDPR.

4. DELIVERY, SHIPPING, AND TRANSFER OF RISK

4.1 Delivery Area and Fulfillment

The Seller delivers exclusively to the countries listed in Clause 1.5. All orders are fulfilled by the Seller's Fulfillment Partners from warehouse locations within the European Union (Spain). The Customer acknowledges that shipments are dispatched by a third-party Fulfillment Partner on behalf of the Seller. All shipments are dispatched anonymously on behalf of the Seller ('ship blind'). The shipping label will display the carrier's name and tracking information only. Neither the Fulfillment Partner's name nor trade identity will appear on the shipping label, packaging, or any enclosed documentation. All enclosed receipts and packing slips bear the Seller's branding exclusively.

4.2 Delivery Times

Estimated delivery times are stated on the respective product page and during checkout. Unless otherwise indicated, estimated delivery times are:

• Germany, Netherlands, Belgium, Austria, Luxembourg: 3–7 business days

• Sweden, Denmark, Finland: 5–10 business days

These are estimates only and do not constitute guaranteed delivery dates unless expressly agreed in writing. Delivery periods commence upon dispatch of the Order Confirmation (or, in the case of advance payment, upon receipt of payment).

4.3 Shipping Costs

Shipping costs are displayed during checkout before the Customer submits the order. Complimentary shipping (estimated 2–7 business days from dispatch) is offered on orders with a total value exceeding €165.00. An Express Upgrade Shipping upgrade is available (paid by customer)

4.4 Transfer of Risk (Consumers)

For Consumers, the risk of accidental loss and accidental deterioration of the goods passes to the Customer at the moment the goods are physically handed over to the Customer or to a third party designated by the Customer who is not the carrier (§ 447 BGB as modified by § 475 Abs. 2 BGB; Article 20 of Directive 2011/83/EU). This applies regardless of whether the shipment is insured.

4.5 Inspection Upon Delivery — Damage Protocol

While not affecting the Customer's statutory warranty rights, the Customer is requested to inspect the outer packaging upon delivery. If the packaging shows visible signs of damage:

(a) The Customer should note the damage on the carrier's delivery receipt (e.g., "ACCEPTED WITH VISIBLE DAMAGE TO PACKAGING — [date]"); or

(b) Refuse the delivery if the damage is severe.

IMPORTANT: Failure to note visible damage upon delivery does not extinguish or limit the Customer's statutory warranty rights under Clause 7. However, contemporaneous documentation significantly assists the Seller in processing claims with the carrier and Fulfillment Partner.

4.6 Failed Delivery

If a delivery cannot be completed due to circumstances attributable to the Customer (e.g., incorrect address, absence at delivery, refusal to accept), the Customer shall bear the costs of the unsuccessful delivery and any re-delivery. The Seller may, after a reasonable grace period and notification, withdraw from the contract and claim damages for any additional shipping costs incurred.

5. STATUTORY RIGHT OF WITHDRAWAL (EU CONSUMERS)

WITHDRAWAL POLICY

5.1 Right of Withdrawal

If you are a Consumer within the meaning of Clause 1.4(a), you have the right to withdraw from this contract within fourteen (14) days without giving any reason.

5.2 Withdrawal Period

The withdrawal period expires fourteen (14) days from the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the goods.

For contracts involving multiple goods ordered in one order but delivered separately, the withdrawal period expires fourteen (14) days from the day on which you, or a third party indicated by you, acquires physical possession of the last good delivered.

5.3 Exercise of the Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by an unequivocal statement. You may use the Model Withdrawal Form provided in Annex A and on our website, but it is not obligatory. Contact details for withdrawal:

Icons of Skin Maison

c/o Royce Roll Design Group, LLC

1000 Brickell Avenue, Suite #715

Miami, FL 33131, USA

Email: Returns@the-ios.maison

Telephone: +1 305 317 4117

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

5.4 Effects of Withdrawal — Refund Process

If you withdraw from this contract and the withdrawal is valid under these GTC (in particular, the hygiene seal exclusion under Clause 6.1 does not apply):

(a) Return Instructions. Upon receipt of a valid withdrawal declaration, the Seller will confirm the withdrawal and advise the Customer on any applicable return or retention instructions. The handling of the physical product — including whether a return is required — is determined by the Seller on a case-by-case basis and communicated to the Customer with the withdrawal confirmation. This does not affect the Customer's right to a full refund under Clause 5.4(b).

(b) Full Refund. We shall reimburse to you all payments received from you, including the costs of standard delivery (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us).

(c) Refund Timeline. Reimbursement shall be made without undue delay and in any event not later than fourteen (14) days from the day on which we are informed of your decision to withdraw from this contract. Where the Seller requires the return of goods pursuant to Clause 5.4(a), the Seller may withhold reimbursement until the goods have been received back or the Consumer has supplied evidence of having sent back the goods, whichever is the earliest, in accordance with Article 13(3) of Directive 2011/83/EU.

(d) Refund Method. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.

5.5 Conditions for a Valid Withdrawal Refund

A withdrawal refund under Clause 5.4 is subject to the following conditions:

(a) The withdrawal must be communicated within the withdrawal period specified in Clause 5.2.

(b) The hygiene seal exclusion under Clause 6.1 must not apply — i.e., the product's tamper-evident hygiene seal must be intact and unbroken at the time of the withdrawal declaration.

(c) The Customer must provide, upon request by the Seller:

(i) Photographic evidence that the hygiene seal is intact and unbroken;

(ii) The order number and date of delivery;

(iii) A brief statement of the reason for withdrawal (optional but appreciated for quality

improvement purposes — the Consumer is not required to give a reason).

(d) If the Seller has reasonable grounds to believe that the hygiene seal has been broken, tampered with, or removed, the Seller may decline the withdrawal and notify the Customer with reasons. The Customer's statutory rights, including the right to seek redress through the competent courts or the applicable consumer dispute resolution bodies (Clause 12), remain unaffected.

5.6 Liability for Diminished Value

Where the Seller requires the return of goods pursuant to Clause 5.4(a), the Consumer may be liable for any diminished value of the goods resulting from the handling of the goods beyond what is necessary to establish the nature, characteristics, and functioning of the goods, in accordance with Article 14(2) of Directive 2011/83/EU and § 357 Abs. 7 BGB. Where the Seller does not require the return of the goods, this provision does not apply to that transaction.

5.7 Abuse Prevention

The Seller reserves the right to monitor withdrawal patterns. If the Seller identifies a pattern of repeated withdrawals by the same Customer that is indicative of abuse (e.g., serial ordering and withdrawing without legitimate cause), the Seller may:

(a) Require photographic evidence of the intact hygiene seal before processing the refund;

(b) Decline future orders from the Customer, in accordance with Clause 2.5;

(c) In cases of suspected fraud, refer the matter to the Seller's fraud verification service (Clause 3.5) and/or the competent authorities.

This provision does not limit the Consumer's statutory right of withdrawal. It applies solely to patterns of conduct that constitute an abuse of rights (Rechtsmissbrauch) within the meaning of § 242 BGB (Treu und Glauben) or the equivalent doctrine in the Consumer's country of habitual residence.

6. EXCLUSIONS FROM THE RIGHT OF WITHDRAWAL

IMPORTANT — PLEASE READ CAREFULLY: The right of withdrawal under Clause 5 does NOT apply to the following contracts pursuant to Article 16 of Directive 2011/83/EU and the corresponding national implementing laws:

6.1 Sealed Goods — Hygiene Exception (Article 16(e))

Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, where such goods were unsealed after delivery.

6.1.1 Application to Skincare Products

All skincare and cosmetic products sold through this Online Store (including but not limited to

creams, serums, oils, masks, cleansers, toners, lotions, balms, mists, and exfoliants) are sealed with a tamper-evident hygiene seal. This seal may take the form of:

(i) A cellophane or shrink-wrap outer seal on the product box;

(ii) A foil or plastic safety seal on the product opening or cap;

(iii) A tamper-evident closure mechanism integrated into the product packaging; or

(iv) A combination of the above.

The specific sealing method is determined by the respective product manufacturer and may vary between brands and product lines. The Customer can identify whether the hygiene seal is intact by examining the outer packaging upon delivery.

6.1.2 Legal Basis and Consequence

Once the hygiene seal has been broken, removed, or tampered with after delivery, the right of withdrawal is permanently and irrevocably excluded for that product. This exclusion is mandated by:

(a) Article 16(e) of Directive 2011/83/EU;

(b) In Germany: § 312g Abs. 2 Nr. 3 BGB in conjunction with Art. 246a § 1 Abs. 3 EGBGB;

(d) In Sweden: 2 kap. 11 § p. 5 Lag (2005:59) om distansavtal och avtal utanför affärslokaler;

(e) In Austria: § 18 Abs. 1 Z 5 FAGG;

(f) In Belgium: Article VI.53, 5° Code de droit économique;

(g) In Denmark: § 18, stk. 2, nr. 4 Forbrugeraftaleloven;

(h) In Finland: 6 luku 16 § 5 kohta Kuluttajansuojalaki.

The Customer acknowledges that this exclusion applies regardless of whether the product has been used, tested, or merely opened.

6.1.3 Mandatory Pre-Contractual Notice (§ 312d Abs. 1 BGB; Art. 246a § 1 Abs. 3 EGBGB)

The Seller is required by law to inform the Customer, prior to the submission of the order, that the right of withdrawal is excluded for sealed skincare products once the hygiene seal has been broken after delivery. This notice is provided at three mandatory touchpoints:

(i) Product Page: On each product page in the Online Store, in immediate proximity to the "Add to Cart" button;

(ii) Checkout: During the checkout process, before the Customer clicks "Order with obligation to pay" (Zahlungspflichtig bestellen);

(iii) Order Confirmation Email: In the Order Confirmation email sent pursuant to Clause 2.3(a).

The full text of this pre-contractual notice is set out in Annex B.

Failure by the Seller to provide this pre-contractual notice at all three touchpoints may result in the hygiene seal exclusion being unenforceable, in which case the Customer's right of withdrawal applies in full, subject to the refund provisions of Clause 5.4.

6.1.4 Interaction with Clause 5 (Withdrawal and Defects)

For the avoidance of doubt:

(a) If the hygiene seal is broken → the right of withdrawal is excluded under this Clause 6.1. No refund is owed. The Customer retains the product.

(b) If the hygiene seal is intact and the Customer exercises a valid withdrawal under Clause 5 → the Seller processes the withdrawal in accordance with Clause 5.4. The Customer receives a full refund. The Seller will advise on any applicable return or retention instructions with the withdrawal confirmation.

(c) If the product is defective, damaged, or non-conforming (regardless of seal status) → the Customer's rights under Clause 7 (Statutory Guarantee of Conformity) apply. The hygiene seal exclusion does not affect or limit claims for defects.

6.2 Customized Goods (Article 16(c))

Contracts for the supply of goods that are made to the Consumer's specifications or are clearly personalized. Note: As of the effective date of these GTC, the Seller does not offer customized or personalized products. This clause is included for completeness and shall apply if such products are offered in the future.

6.3 Burden of Proof

(a) The Seller bears the burden of proving that the pre-contractual notice required by Clause 6.1.3 was provided at all three touchpoints.

(b) In the event of a dispute regarding whether the hygiene seal was intact or broken at the time of the withdrawal declaration, the Seller may request photographic evidence from the Customer pursuant to Clause 5.5(c). If the Customer fails to provide such evidence within a reasonable period (not less than five (5) calendar days from the Seller's request), the Seller may draw reasonable inferences from the absence of evidence, without prejudice to the Customer's right to seek redress through the competent courts.

7. STATUTORY LIABILITY FOR DEFECTS (LEGAL GUARANTEE OF CONFORMITY)

7.1 Scope of Guarantee

The Seller is liable for material defects and defects of title in accordance with the applicable statutory provisions, in particular:

(a) Directive (EU) 2019/771 on certain aspects concerning contracts for the sale of goods, and the national implementing laws of the Customer's country of habitual residence;

(b) In Germany: §§ 434 ff. BGB (Bürgerliches Gesetzbuch);

(d) In Sweden: Konsumentköplagen (2022:260);

(e) In Denmark: Købeloven;

(f) In Finland: Kuluttajansuojalaki (Consumer Protection Act, Chapter 5);

(g) In Austria: §§ 922 ff. ABGB (Allgemeines Bürgerliches Gesetzbuch);

(h) In Belgium: Articles 1649bis ff. of the Civil Code (as amended);

(i) In other target countries: the respective national implementation of Directive (EU) 2019/771.

7.2 Limitation Period and Burden of Proof

(a) The limitation period for statutory claims for defects is two (2) years from the date of delivery of the goods to the Consumer.

(b) EU-wide presumption of non-conformity: Pursuant to Article 11 of Directive (EU) 2019/771, any lack of conformity which becomes apparent within one (1) year from the date of delivery shall be presumed to have existed at the time of delivery, unless the nature of the goods or the nature of the lack of conformity is incompatible with this presumption. Member States that have extended this presumption period beyond one year (e.g., France: two years) shall apply the longer period.

(c) Germany-specific: The burden of proof regarding whether a defect existed at the time of delivery is governed by § 477 BGB (currently: reversal of burden of proof for one year from delivery, unless the nature of the goods or the defect is incompatible with this presumption).

7.3 Retailer, Not Manufacturer — Recourse Clause

The Seller operates as an independent retailer and curator. The Seller is not the manufacturer of any product sold through the Online Store. The Seller's liability under this Clause 7 is the statutory liability of a seller under the applicable sale of goods laws. The Seller expressly reserves all rights of recourse against its suppliers and Fulfillment Partners for any defective products, in accordance with § 445a BGB and the corresponding provisions of the applicable supply agreements.

7.4 Defect Reporting Protocol

To facilitate the efficient processing of claims for transport damage, manufacturing defects, or non-conformity, the Customer is requested to:

(a) Report visible transport damage or product defects within twenty-four (24) hours of delivery by contacting Returns@the-ios.maison . This 24-hour reporting window allows the Seller to file a timely claim with the carrier and Fulfillment Partner on the Customer's behalf. Reporting after this period does not extinguish, limit, or reduce the Customer's statutory warranty rights under Clause 7.2;

(b) Provide the following documentation:

(i) Clear photographic evidence of the defect, the product, the packaging (inner and outer), and the shipping label;

(ii) The Batch Code and/or Lot Number printed on the product;

(iii) The order number and date of delivery.

(c) Retain the product, packaging, and all shipping materials until the claim has been fully resolved. Do not dispose of or return any items unless expressly instructed by the Seller.

⚠️ IMPORTANT — STATUTORY RIGHTS UNAFFECTED: This reporting protocol is a request to assist efficient claims processing. Failure to comply with this protocol — including failure to report within the recommended timeframe — does not extinguish, limit, or reduce the Customer's statutory warranty rights or the statutory limitation period under Clause 7.2. However, timely reporting with complete documentation enables the Seller to process claims more efficiently and to exercise its recourse rights against the Fulfillment Partner and carrier.

7.5 Remedies

(a) In the event of a confirmed defect or non-conformity, the Consumer is entitled to the following statutory remedies:

(i) Replacement of the defective product with a conforming product of the same type and specification (primary remedy);

(ii) Repair — where technically feasible. The Customer acknowledges that, as the Seller is a retailer and not the manufacturer, repair of cosmetic/skincare products is generally not feasible. Where repair is not possible, the Seller shall proceed directly to replacement;

(iii) If replacement is not possible (e.g., product discontinued or out of stock), fails, or is refused: a proportionate reduction of the purchase price or rescission of the contract (full refund), at the Consumer's choice, in accordance with the applicable national law.

(b) Upon confirmation of a valid defect claim through the documentation protocol in Clause 7.4, the Seller shall process the applicable remedy (replacement or refund) and advise the Customer on any applicable return or retention instructions. The Customer is requested to retain the defective product and packaging until the claim is resolved and the Seller has provided further instructions.

(c) The Seller shall bear all costs associated with the remedy, including the cost of delivering any replacement product to the Customer. The Customer shall not incur any cost in connection with the exercise of their statutory warranty rights.

(d) Refund timeline: Where a refund is the applicable remedy, reimbursement shall be made without undue delay and in any event not later than fourteen (14) days from the date the Seller confirms the defect claim, using the same means of payment as the original transaction unless the Customer expressly agrees otherwise.

8. LIMITATION OF LIABILITY

8.1 The Seller's liability for damages is excluded, except in the following cases:

(a) Damages arising from injury to life, body (limb), or health caused by a negligent or intentional breach of duty by the Seller, its legal representatives, or vicarious agents;

(b) Damages arising from an intentional or grossly negligent breach of duty by the Seller, its legal representatives, or vicarious agents;

(c) Damages arising from a breach of essential contractual obligations (Kardinalpflichten). Essential contractual obligations are those whose fulfillment is necessary to achieve the purpose of the contract and on whose compliance the Customer may regularly rely;

(d) Liability under the Product Liability Act (Produkthaftungsgesetz) or the Product Liability Directive (85/374/EEC);

(e) Liability arising from any express guarantee given by the Seller (if any).

8.2 In the event of a breach of essential contractual obligations (Kardinalpflichten) caused by simple (ordinary) negligence, the Seller's liability shall be limited to the foreseeable, contract-typical damage. This limitation does not apply to damages under Clauses 8.1(a), (b), or (d).

8.3 The above limitations of liability also apply in favor of the Seller's legal representatives, employees, and vicarious agents.

8.4 The provisions of the Product Liability Act (Produkthaftungsgesetz) and mandatory consumer protection provisions of the Customer's country of habitual residence remain unaffected.

9. PRODUCT COMPLIANCE, COSMETIC CLASSIFICATION, AND MEDICAL DISCLAIMER

9.1 Cosmetic Product Classification

All products sold through this Online Store are classified as "cosmetic products" within the meaning of Article 2(1)(a) of Regulation (EC) No 1223/2009 of the European Parliament and of the Council. They are intended solely for application to the external parts of the human body (epidermis, hair system, nails, lips, and external genital organs) or the teeth and mucous membranes of the oral cavity, with a view exclusively or mainly to cleaning them, perfuming them, changing their appearance, protecting them, keeping them in good condition, or correcting body odors.

9.2 Responsible Person (EC 1223/2009)

Pursuant to Article 4 of Regulation (EC) No 1223/2009, each cosmetic product placed on the EU market must have a designated "Responsible Person" established within the EU/EEA. For all products sold through this Online Store, the Responsible Person is the original manufacturer or the manufacturer's EU-appointed Responsible Person, as identified on the product label and packaging. Icons of Skin Maison (Royce Roll Design Group, LLC) is not the Responsible Person under EC 1223/2009 for any product sold through this Online Store. The Seller operates as an independent retailer distributing products that have already been lawfully placed on the EU market by their respective Responsible Persons. In the event that the Responsible Person information is not legible or is missing from the product label or packaging, the Customer may contact the Seller at ClientService@the-ios.maison, and the Seller shall use commercially reasonable efforts to identify and provide the Responsible Person details for the product in question by contacting the manufacturer or authorized distributor. This obligation is limited to information reasonably available to the Seller as an independent retailer.

9.3 No Medicinal or Therapeutic Claims

The products sold through this Online Store are not medicinal products within the meaning of Directive 2001/83/EC. They are not intended to treat, cure, diagnose, alleviate, or prevent any disease, medical condition, or pathological state. No product description, marketing material, or communication by the Seller shall be construed as making any medicinal, therapeutic, or diagnostic claim. Any reference to "anti-aging," "rejuvenating," "repairing," or similar terminology refers exclusively to the cosmetic effect of the product on the appearance of the skin and does not imply any pharmacological, immunological, or metabolic action.

9.4 Consumer Responsibility and Allergen Notice

The Customer acknowledges that cosmetic products contain ingredients that may cause adverse reactions in certain individuals due to individual hypersensitivity or allergy. By purchasing, the Customer agrees to:

(a) Review the INCI (International Nomenclature of Cosmetic Ingredients) ingredient list provided on the product packaging and, where available, on the product page in the Online Store, for known allergens;

(b) Perform a patch test on a small, inconspicuous area of skin at least 24 hours prior to full application of any new product;

(c) Consult a physician or dermatologist before use if pregnant, nursing, undergoing medical treatment, or if the Customer has a known skin condition or allergy.

9.5 The Seller assumes no liability for adverse reactions caused by individual hypersensitivity, allergy, or misuse of the product, provided the product conforms to its description and is free from defects at the time of delivery. This disclaimer does not limit the Seller's statutory liability under Clauses 7 and 8.

10. DATA PROTECTION

10.1 The Seller processes personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation — "GDPR") and applicable national data protection laws. Details regarding the collection, processing, and use of personal data are set out in the Seller's Privacy Policy, available at [www.the-ios.maison/privacy-policy].

10.2 By placing an order, the Customer acknowledges that their name, delivery address, email address, and order details will be transmitted to the Seller's Fulfillment Partners solely for the purpose of order fulfillment and delivery. This data sharing is necessary for the performance of the contract (Article 6(1)(b) GDPR).

10.3 For data protection inquiries, including requests under Articles 15–21 GDPR, contact: Privacy@the-ios.maison

11. INTELLECTUAL PROPERTY

11.1 All content on the Online Store — including but not limited to text, images, graphics, logos, icons, software, and the compilation thereof — is the property of Royce Roll Design Group, LLC (d/b/a Icons of Skin Maison) or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.

11.2 The trademarks, trade names, logos, and product names of the heritage brands featured on the Online Store (including but not limited to La Mer, Valmont, Clarins, Sisley, Augustinus Bader, Shiseido, Estée Lauder, and others) are the property of their respective owners. Their use on this Online Store is for product identification purposes only and does not imply any affiliation with, endorsement by, or sponsorship by the respective brand owners.

11.3 The Customer is granted a limited, non-exclusive, non-transferable, revocable license to access and use the Online Store for personal, non-commercial purposes only.

12. ALTERNATIVE DISPUTE RESOLUTION (ODR)

12.1 The European Online Dispute Resolution (ODR) Platform was discontinued on 20 July 2025 pursuant to Regulation (EU) 2024/3228. A directory of consumer dispute resolution bodies in EU Member States is available at: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies

12.2 The Seller's email address for dispute resolution purposes is: ClientService@the-ios.maison

12.3 Pursuant to § 36 of the German Consumer Dispute Resolution Act (Verbraucherstreitbeilegungsgesetz — VSBG), the Seller hereby discloses that it does not participate in dispute settlement proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle). The Seller is not obligated to do so and has elected not to commit to such proceedings at this time. The Seller encourages Customers to contact ClientService@the-ios.maison directly to resolve any concerns, and remains committed to resolving disputes amicably wherever possible.

13. GOVERNING LAW AND JURISDICTION

13.1 Choice of Law

These Terms and Conditions and all contractual and non-contractual obligations arising out of or in connection with them shall be governed by and construed in accordance with the laws of the State of Florida, United States of America, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

13.2 CONSUMER PROTECTION SAVING CLAUSE (Rome I Regulation)

MANDATORY CONSUMER PROTECTION: Notwithstanding Clause 13.1, if the Customer is a Consumer with habitual residence in a Member State of the European Union, this choice of law shall not have the result of depriving the Consumer of the protection afforded to them by provisions that cannot be derogated from by agreement by virtue of the law of the country where the Consumer has their habitual residence, in accordance with Article 6(2) of Regulation (EC) No 593/2008 (Rome I Regulation).

In particular, but without limitation, the following mandatory consumer protection provisions of the Customer's country of habitual residence shall apply regardless of the choice of law in Clause 13.1:

(a) The statutory right of withdrawal (Clause 5);

(b) The legal guarantee of conformity (Clause 7);

(d) Mandatory pre-contractual information requirements;

(e) Any other mandatory consumer protection provisions that cannot be derogated from by agreement.

13.3 Jurisdiction

For Consumers: The statutory places of jurisdiction shall apply. In particular, a Consumer may bring proceedings in the courts of the Member State in which the Consumer is domiciled, in accordance with Article 18 of Regulation (EU) No 1215/2012 (Brussels Ia Regulation).

For Entrepreneurs and legal entities under public law: The exclusive place of jurisdiction for all disputes arising out of or in connection with these GTC is Miami-Dade County, Florida, United States of America.

14. PACKAGING AND ENVIRONMENTAL COMPLIANCE

14.1 All products are shipped in the original manufacturer's packaging. The Seller does not apply additional branded packaging.

14.2 German Packaging Act (Verpackungsgesetz — VerpackG): All products are shipped in the original manufacturer's product packaging, which is subject to the respective manufacturer's VerpackG obligations. The shipping and transport packaging is provided by the Seller's EU-based Fulfillment Partners. The allocation of VerpackG registration and dual system obligations between the Seller and its Fulfillment Partners is documented in the applicable supply agreements. The Seller will publish its LUCID registration number in this section if and when independent registration is required.

14.3 The Customer is responsible for the proper disposal of packaging materials in accordance with the waste disposal regulations of their country of residence.

15. AMENDMENTS TO THESE TERMS AND CONDITIONS

15.1 The Seller reserves the right to amend these GTC with effect for future orders. The amended GTC will be published on the Online Store and will apply to all orders placed after the date of publication.

15.2 Existing contracts are governed by the version of the GTC in effect at the time the contract was concluded.

15.3 The Seller will notify registered Customers of material changes to these GTC by email at least fourteen (14) days before the changes take effect.

16. SEVERABILITY

16.1 Should any provision of these GTC be or become invalid, void, or unenforceable in whole or in part, the validity and enforceability of the remaining provisions shall not be affected.

16.2 The invalid or unenforceable provision shall be replaced by a valid and enforceable provision that comes closest to the economic purpose and intent of the invalid provision. The same applies in the event of a gap (Regelungslücke) in these GTC.

16.3 If any provision of these GTC is found to be unfair or non-binding under the mandatory consumer protection laws of the Customer's country of habitual residence, the remaining provisions shall continue in full force and effect, and the unfair provision shall be replaced by the applicable mandatory statutory provision.

17. LANGUAGE

17.1 The authoritative version of these GTC is the English language version. Translations into German, Dutch, and French are provided for the Customer's convenience. In the event of any discrepancy between the English version and any translation, the English version shall prevail, except where mandatory consumer protection provisions of the Customer's country of habitual residence require otherwise.

ANNEX A:

MODEL WITHDRAWAL FORM

Complete and submit this form only if you wish to withdraw from the contract

To:

Icons of Skin Maison

c/o Royce Roll Design Group, LLC

1000 Brickell Avenue, Suite #715

Miami, FL 33131, USA

Email: Returns@the-ios.maison

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:

Product(s): _______________________________________________

Order Number: ____________________________________________

Ordered on (*) / Received on (*): ____________________________

Name of Consumer(s): _____________________________________

Address of Consumer(s): ____________________________________

________________________________________________________

Date: ____________________

Signature of Consumer(s) (only if this form is submitted on paper):

________________________________________________________

(*) Delete as appropriate.

ANNEX B:

HYGIENE SEAL — PRE-CONTRACTUAL NOTICE

(This notice must be displayed on each product page, during checkout, and in the Order Confirmation email)

IMPORTANT NOTICE REGARDING YOUR RIGHT OF WITHDRAWAL:

This product is a cosmetic/skincare product sealed with a tamper-evident hygiene seal for health protection and hygiene reasons.

Your right of withdrawal is EXCLUDED if you break the hygiene seal after delivery, pursuant to Article 16(e) of Directive 2011/83/EU and the applicable national implementing law of your country of residence.

If the hygiene seal remains intact and the product is in its original, unopened condition, you may exercise your right of withdrawal in full within 14 days of delivery.

The hygiene seal on this product is: [DESCRIPTION — e.g., "cellophane shrink-wrap on the outer box" / "foil seal under the cap" / "tamper-evident closure band"].