Return Policy
GLOBAL SUPPLY CHAIN RETURN POLICY FOR SKINCARE PRODUCTS
At Isles of Smiles Art, we strive to deliver the highest quality skincare products at the best prices through our global distributor partnerships. Due to international health standards and more stringent restrictions post-COVID, returning skincare products via mail can be complex, if allowed at all.
We are committed to our customer satisfaction. If products are unopened and in brand new condition, we will do our best to navigate these complexities on your behalf. All RMA requests are handled on a case-by-case basis, with final approval at the discretion of our global supply chain partners, therefore return acceptance is not guaranteed.
Return Eligibility
We cannot accept items for return that have been opened or used.
• Unopened Merchandise: Only unopened items in their original packaging are eligible for returns. You must notify us within 48 hours of receipt to initiate the return process.
• Return Window: Eligible items must be returned within 10 days of receipt.
• Restocking Fee: Returns that are considered without error on our part will be subject to a 20% restocking fee, which will be deducted from your refund.
• Shipping Costs: Original shipping charges are non-refundable, and you are responsible for any return shipping costs.
Case-by-Case Consideration
• Each return request will be evaluated individually, taking into account our global suppliers’ terms and the applicable international health codes and restrictions.
• We will collaborate closely with our distributors to potentially facilitate a return, understanding that final discretion lies with them.
• Condition of Goods: We cannot accept items that have been opened or used, as per health safety standards.
• Return eligibility is voided if serial tags, receiving numbers, product stickers, or manufacturer seals have been removed, altered, or tampered with.
• Return eligibility is voided due to customer mishandling, improper use, or ANY defacing of the product and or gift box packaging.
Return Process
• RMA Number: You must obtain a Return Merchandise Authorization (RMA) number from Isles of Smile Art before sending back any products. All RMA requests must be handled with our Fulfillment Department.
• Fulfillment Department Email: orders@artofskin.care
• Be sure to include:
◦ Order Number and Delivery Date
◦ Name and Address of Customer
◦ Description of the issue and reason for the RMA Request
◦ Applicable Photos of the issue and/or reason for the RMA request
Isles of Smiles Art will respond within 24 - 48 hours regarding the RMA Request
Damaged Items
If an item arrives damaged due to shipping it must be reported to us within 48 hours of delivery. We will then provide you with the RMA number, the address where to return the item and the return label if its applicable and you will be required to provide proof of damage such as pictures or videos. Hold on to the item and packaging for 2 weeks. We may contact you and/or pick up the package & merchandise. Once the claim is approved, we will reship the damaged item or issue a refund.
Missing Packages
If an item isn't received, you must notify us within 3 days of delivery (as noted on tracking information). We will start a tracer which can take up to 8 business days to complete. Once approved we will reship the order.
Undeliverable Packages
If an order is returned to us by the local carrier for any reason including but not limited to (refusal, undeliverable, unavailable to sign) we will issue a refund for the items cost minus a shipping charge (cost charged by carrier to return item).
Shipping: All U.S. orders will be provided a tracking code.
Exception: Orders shipping to Alaska, Hawaii, Puerto Rico, P.O. Boxes, and military addresses will ship via USPS Priority Mail with a delivery confirmation.
We understand that sometimes things don’t go as planned, and we are here to help manage returns thoughtfully and responsibly. Please contact our customer service to discuss any concerns or return issues, and we will do our best to assist you.